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Thank you for choosing Botanic Pretti5.  We strive to create effective,  purposeful and vegan skincare products that are cruelty-free, safe for the skin and friendly to the lovely planet we live on.  Enjoy Shopping!


What payment methods does Botanic Pretti5 accept?

Botanic Pretti5 accepts all major credit cards, including Visa, American Express and Mastercard. We also accept PayPal.


Does Botanic Pretti5 offer any promotional or discount codes?

Stay tuned with us by subscribing to our newsletter now to receive exclusive promotions, discounts and updates from us =)



Does Botanic Pretti5 ship internationally?

We currently ship to the following countries and cities:

Hong Kong , Macau, Taiwan, United States, Canada, Mexico, Brazil, France, Belgium, Germany, Netherlands, Switzerland, Luxembourg, United Kingdom, Ireland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Iceland, Latvia, Poland, Austria, Hungary, Slovenia, Serbia, Turkey, Israel, Lebanon, Russia, Japan, South Korea, Vietham, Cambodia, Singapore, Malaysia, Myanmar, Thailand, Philippines, Indonesia, Australia, New Zealand and South Africa.

USA(The US delivery area includes US P.O. box, overseas US military bases and all overseas territories of the US (e.g. Samoa (U.S.A. Territory), Guam, Marina Islands (Northern), Puerto Rico, Virgin Islands of the U.S.A., Micronesia, Marshall Islands, Palau, Wake Island, Caroline Islands, etc.)


For cities or countries not on the list,

Please leave a message at

How do I enjoy free shipping?

Enjoy international free shipping for orders of HKD3000 or more.

Enjoy free shipping for any purchase from Hong Kong over HKD300.


When will my order ship?

We process and ship out orders Monday through Friday, excluding holidays.

Orders with standard shipping will usually be fulfilled and shipped on the next business day following your order.


Once the order has been shipped, you’ll receive tracking information within 24 hours via email. 

Please note, it can take up to 48 hours for your tracking information to be updated. 

Feel free to email us at should you have any problem.



How long will it take for my orders to arrive and where does Botanic Pretti5 ship from?

International shipment usually takes between 7-14 business days but it varies for each country.  Shipment to Hong Kong, Macau, Taiwan and Singapore usually takes 3-5 days.

*Destination postal operations are still under the influence of the pandemic and delays in mail delivery are expected.

We ship from Hong Kong SAR.

Parcel Tracking:
For Hong Kong, Macau, Taiwan, Singapore,  you can track your package at SF Express with your tracking number.

For international orders, you can track your package at e-Express with your tracking number.


Is my package subject to customs fees and/or duty tax?

International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. All related fees are the responsibility of the recipient. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.


Botanic Pretti5 is not responsible for import taxes, duties, and customs fees.

Can Botanic Pretti5 ship my package as a ‘gift’, or mark the value of the items lower?

Botanic Pretti5 is legally required to declare the actual value and contents of each package shipped internationally.